bib88's Privacy Policy — Our Commitment to Protecting Your Information

Introduction & Scope

bib88 is a safe and reliable online betting and casino platform for Bangladeshi players. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") describes in detail how your personal information is managed across our website, applications, and any related digital services.

This policy clearly explains the following:

• What types of information we collect and why
• How collected information is used and processed
• When and with whom information may be shared
• How long your information is retained
• Your rights and how to exercise them
• How we keep your information secure

This policy complements bib88's Terms and Conditions and both are related to each other. Reading both documents together will give you a complete understanding of your rights and responsibilities.

What Information We Collect

bib88 collects only the information necessary to provide our services. Information is collected in two main ways — what you provide directly and what is automatically collected from your usage patterns.

2.1 Information You Provide Directly

During account registration and subsequent activities, you provide the following information:

• Identity Information: Full name, date of birth (for age verification)
• Contact Information: Email address, mobile number
• Financial Information: bKash/Nagad/Rocket account number, transaction history
• Identity Verification Information: National ID card or passport (during KYC process)
• Support-Related Information: Messages you send via live chat or email

2.2 Automatically Collected Information

Certain technical information is automatically collected while you use our platform. This information is primarily used for security and service quality improvement:

• Device & Connection Information: IP address, browser type and version, operating system
• Usage Information: Pages visited, session duration, click patterns
• Cookie & Tracking Data: Session cookies, preference cookies (detailed below)
• Gaming Activity Information: Betting history, game selection, session statistics

Purpose of Information Use

bib88 uses collected information only for the specific purposes listed below. No information is used for purposes outside this list:

3.1 Account Management & Service Delivery

• Creating, verifying, and managing accounts
• Processing financial transactions (deposits and withdrawals)
• Saving your preferences and settings
• Facilitating sports betting and casino games

3.2 Security & Fraud Prevention

• Detecting and blocking unauthorized access to accounts
• Identifying suspicious financial activity
• Taking necessary steps to prevent money laundering
• Ensuring age verification and protecting minors

3.3 Customer Support

When you contact us via 24/7 live chat or email ([email protected]), our support team uses your account information to provide accurate and timely responses to your queries.

3.4 Responsible Gaming

By analyzing your gaming behavior data, we can identify potentially problematic behavior and reach out to assist you if needed. See our Responsible Gaming Policy.

3.5 Platform Improvement

By analyzing usage patterns and statistics, we improve our website, game library, and overall user experience. This analysis is always conducted in aggregate or anonymized form.

Information Sharing & Disclosure

bib88 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Providers

Trusted technology and service providers who assist in operating our platform (such as payment processors, technical infrastructure providers, and cloud storage providers) receive only the minimum information necessary to perform their work. They are bound to comply with bib88's strict confidentiality agreements.

4.2 Payment Method Providers

Necessary transaction information is shared with bKash, Nagad, and Rocket to complete financial transactions. Each of these payment services has its own privacy policy and manages its data independently.

4.3 Legal Obligations

We may be required to disclose information in response to a court order, government directive, or legal requirement. In such cases, we will disclose the legally minimum amount of information.

4.4 Business Transfers

In the event of a future merger, acquisition, or transfer of business assets, user information may be transferred. If such a change occurs, we will notify you in advance.

Cookies & Tracking Technologies

Cookies and similar technologies are used on the bib88 website. Cookies are small data files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and security. Without these, the platform will not function properly.
• Functional Cookies: Used to remember your language preferences, game settings, and similar choices.
• Analytics Cookies: Collect aggregate usage statistics to evaluate and improve site performance.

5.2 Cookie Controls

You can control or reject most cookies through your browser settings. However, please note that disabling essential cookies will prevent you from using many features of our platform.

Data Retention & Duration

bib88 retains your information only for as long as necessary to provide services and fulfill legal obligations.

• Active Account Information: Complete information is retained for as long as the account remains active.
• Transaction Records: Financial transaction information is kept long-term in accordance with legal requirements.
• Inactive Accounts: After an account is closed or becomes inactive, information is securely deleted once the required retention period has passed.
• Support Communications: Customer support records are kept for a limited period to maintain service quality.

If you request deletion of your information, we will comply to the extent possible within our legal obligations. If any information must be retained for legal reasons, you will be informed.

Data Security Measures

bib88 applies industry-standard technical and administrative measures to protect your personal information:

7.1 Technical Security

• SSL/TLS Encryption: All data exchanged between your browser and our servers is encrypted.
• Data Storage Encryption: Stored sensitive information is kept in encrypted format.
• Firewalls & Intrusion Detection: Continuous monitoring systems remain active at all times.
• Two-Factor Authentication: The option to enable an additional security layer on your account.

7.2 Administrative Measures

• Only authorized staff members can access user information.
• All staff receive regular training on data privacy.
• Strict data processing agreements are signed with third parties.
• Regular security reviews and audits are conducted.

Your Rights

As an account holder at bib88, you have the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccuracies in your information.
• Right to Erasure: You may request deletion of your information in certain circumstances, though it may not be possible to delete all information due to legal obligations.
• Right to Restrict Processing: You may request that the use of your information be limited for specific purposes.
• Right to Object: You may object to the processing of your information for a specific purpose.
• Right to Portability: You may request your information in a structured, machine-readable format.

To exercise these rights, contact our support team via live chat or email. We will respond to your request within a reasonable timeframe.

International Data Transfers

Some of our technology service providers may be located outside Bangladesh. In such cases, your information may be transferred internationally. We ensure that appropriate safeguards are always applied in such transfers:

• Data Processing Agreements with third parties
• Standard Contractual Clauses where applicable
• Working only with providers who comply with recognized security standards

Protection of Minors

bib88 is for users aged 21 and above only. We do not knowingly collect any information from minors. The age verification process (KYC) at registration provides this assurance.

If we become aware that a minor has created an account, that account will be immediately closed and all associated information will be deleted. If a parent or guardian believes their child has created an account, please contact [email protected] immediately.

Policy Changes

bib88 may revise this privacy policy from time to time. If any significant changes are made, we will:

• Send a notification through the platform
• Send a notice to the registered email address
• Update the date on this page

Continuing to use our platform after the revised policy is published will be considered as your acceptance of the changes. You are advised to review this page regularly.

Complaints & Remedies

If you have any concerns or complaints regarding the handling of your personal information, we ask that you first contact us directly. Our support team is active 24/7 and is committed to resolving your issues quickly and effectively.

If your issue remains unresolved after contacting us, you may file a complaint with the relevant legal authority. We are always ready for fair and transparent discussion.